8.0 Update

I have a classic Tesla.  A classic Tesla is the euphemism for a Tesla Model S without the autopilot sensors.  The new 8.0 software has three annoying issues for my usage:  reduced USB media support, automatic map zooming, and the challenges to have the camera on all the time.  At times I feel like the Tesla software team does not seem to realize how people use their car and do not implement and test for these situations.  Tesla has eliminated previous functionality with the 8.0 software update.

Camera Disappearance

With 8.0 it is impossible when switching between apps to maintain the camera on.  Each app now has a default position.  Some apps override the top position, others override the bottom position.  The driver cannot configure this behavior or change it.

I always drive with my camera on.  I have since I first got the Tesla 3 1/2 years ago.  The vision through the rear view mirror is so limited because the back window visibility is so small.  When you turn your head, you can’t see much out of the back windows, so the safest way to drive is primarily depending upon the camera and side mirrors.

When I get in the car in a busy parking lot, I always first check the camera for cars, children, and  pedestrians before switching into neutral.  Sometimes I wait a while before the situation clears before moving into reverse, so I want the camera on right when I get into the car in the lower screen.

camerafixed

Calling the Tesla Mothership to Report Camera Issue

I also live in an area that is frequented and at times congested by bicycles.  Unfortunately a few of these bicyclists do not obey the rules of the road, and when driving I need to be very cognizant of their behavior.  I can’t really do that without the camera on, and do not want any app to override the camera.  If I choose to have a full screen app, I may want to override the camera but I rarely want to have a full screen app.  The older software occasionally would override the camera in the lower window, but now I am forced to frequently flip and manipulate windows on a daily basis.

USB Media

I am personally not a big fan of streaming.  I have used it a number of times including a three month trial period.  I find though when listening to a stream, I run into a lot of music I don’t really care for, and then turn it off when it plays something I don’t like.  I have very eclectic tastes, and these algorithms don’t seem to be able to figure out what I might like.  I have the same issue with Netflix suggestions. I also like to go to very remote places where cell service is non-existent, so streaming is often useless.

So I stick with my large collection of music primarily though my USB stick.  As many other Tesla owners have complained about there is no longer a way to find music through an alphabetical sort.  Now all your music is in one gigantic list that you must scroll through.  This feature existed before and was removed with 8.0.

davids

Just a Gigantic List of Artists to Scroll Through

Others have voiced many other complaints about the media player, and some owners are quite upset. My usage model is pretty simple, I just generally play an album in its entirety, listen to an audiobook, listen to a podcast from my phone, or check the news on a NPR station.   I don’t have the time or energy to make playlists or switch music around at any frequency.

Automatic Map Zooming

I really dislike the auto zoom algorithm of the maps.  I have a sixth sense of direction and rarely get lost.  I use maps and navigation for three purposes: find new places I have never been before, estimate the amount of travel time, and watch for traffic problems.  Unlike most people, I do not like turn by turn directions or Waze.  I turn the voice directions off completely, and primarily rely upon the map orientation to find my way around.  So I almost always want the map at a full zoom mode, and adjust it manually to fit my needs.

In 8.0, the map now automatically zooms itself in when it decides to.  Yesterday I was in the East Bay heading north west to a new place close to Berkeley.  I turned on navigation because I had never been to this address and I wanted to choose between the often congested freeway or a scenic route as shown below.

eastbay.jpg

Watching Traffic Through the Busy East Bay

The map before I began driving immediately zoomed into the local street view, that I did not need.

img_4403

Please, Please Do Not Needlessly Zoom in on the Map When Not Asked

That information is available on the dashboard, and if I wanted to look at that on the big screen, I can manually zoom in.  I can’t maintain a wider picture of the map; if I zoom out again, it will zoom back in again.

Conclusion

These three issues with 8.0 are not major issues, but they are not minor issues either.  These three issues are just my personal concerns, and other drivers have their own dislikes.  I don’t like the Tesla software is not backward compatible.  They should not be taking away features that the user base has come to rely upon.

I have called in two of the three issues before writing this article.  I wanted to make sure that my facts were accurate, and I also wanted to report to Tesla that these problems to Tesla directly.

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Remote Trip Planner Test

I recently took a long trip through Southern California and tested the features of the Tesla Trip planner in a very remote environment.  This particular excursion was not a simple long drive to a single destination estimating the amount of charge needed at each supercharger as I had focused on in my earlier testing of the trip planner with software 7.0.  On this road trip I drove to, through, and out of Death Valley National Park – one of the most remote (and beautiful) places on earth with an updated version of 7.1.  This post discusses both the current pitfalls with the trip planner software but also some advice for Tesla drivers in remote areas.

The software itself is helpful but the driver still needs to understand how the software works and not get too nervous with strange behavior.  The software has improved since my earlier test as the number of false warnings has decreased but many issues still remain.  I also discovered a new problem that I had not seen before, but likely was part of the earlier versions.

Always Roughly Plan Your Journey

On any road trip you need to plan to some extent your itinerary.  For people who don’t like rigid schedules, I would still recommend estimating distances and travel time for various options on a given day.  With gas stations ubiquitous, an ICE vehicle can travel without worrying about filing up, but with an electrical vehicle in remote locations — even with superchargers — some up front planning is recommended.

Tesla recently added some superchargers enabling driving to Death Valley.  A few owners had earlier ventured to Death Valley by using a charger at the RV park in the middle of the national park.  I was traveling during a busy season (where RV charging can be more challenging), and I also did not want to stay in the park during this visit.  I was going to depend upon the three supercharger stations in and around Death Valley:  Lone Pine, Inyokern and Beatty.  Also in and out of Death Valley National Park only has a few places where you might be able to charge in a true emergency such as in Panamint Springs.  But there are many long sections such as between Panamint Springs and Searless Valley where there are almost no buildings of any kind.

triangle

Superchargers Surrounding Death Valley and Distances Between Them

On a quick look at the map, one could think that charging will be no issue.  The maximum distance is 141 miles going through Searles Valley and Trona between the Beatty and Inyokern chargers.  Unfortunately most mapping software wants you to drive through Olancha.  The road through Searles Valley is more interesting, but currently there is a few miles of unpaved gravel road that is under repair.  I like using the supercharge.info map more than the Tesla version when planning as the Tesla map is in only in black and white.

The simple mileage numbers do not tell the whole story.  The next step is to look at the evtripplanner.com software numbers.

evtripplannerdv

EVtripplanner Estimates From Beatty, NV supercharger to Inyokern, CA supercharger

In some ways although the energy usage is accurate, the overall elevation number is a bit misleading.  Starting at Beatty at 3,300 feet, you drop into Death Valley at about 0, but then need to climb back up to Towne Pass near Panamint Springs which is another 5,000 feet in elevation.  The supercharger at Inyokern is at 2,434 feet.  Although you regenerate a lot of electricity on the downgrade, you can’t recover all of it.  Both algorithms in evtripplanner and Tesla’s software do consider the topography during the trip to estimate energy usage.

Watching Energy Use While Driving

You have done a lot of planning and now are actually on your trip.  There are several screens you can look at to see if you can make it to your destination safely.  But unfortunately Tesla still has not added waypoints, making planning in the car quite difficult.  I like to flip between four different indicators when I’m watching my energy consumption as I’m showing in the photo.

consumption.jpg

On the dash if you have the energy widget up it will tell you some useful summary information since the last time you charged.  Also you can dynamically watch your energy usage while driving.  I watch the orange / green power meter.  On a gross level, if you are in the green you know you are regenerating energy.  If the indicator is above 0, the color is orange.  When trying to save energy, the consumption should be between 20 and 40 kW in “normal” conditions.

I would really like this screen to be redesigned.  The Miles Per Hour indicator is very large and prominent with the numeric display.  Half the tachometer is used up to also indicate the speed of the vehicle with the blue line.  I never look at this and the only thing remotely interesting is the listing of how fast the car could technically go.  When trying to be cautious of the energy usage, the scale between 0 and 40kW is pretty small.  I would really like the entire gauge to be energy usage not half of it to allow me to monitor instantaneous energy usage on the dash itself.

I can also monitor energy usage on two screens on the touchscreen .  The consumption tab is the most interesting of the two tabs. Consumption lists average or instantaneous use over 5, 15 or 30 mile sections and at times can be too much information with too many options.

A graph also exists of the overall trip energy consumption as shown in the upper right.  This shows you how much energy the trip planner thinks you will use over the course of your trip marked with the grey line.  As you are driving and do not match its estimates, the route is shown in green.  I don’t use this screen much but it can be useful as it indicates the route’s topography changes.  A flat route is a simple line, a mountainous routes will show curves in the graph.

Visiting within the Park

Of course when visiting the park, you simply do not want to drive through it.  You want to stop and look around and hike a bit.  This requires more energy planning depending upon how far you want to go.  A drive from Beatty through Badwater, the lowest point in North America at -282 feet, and to Inyokern would be pushing a 85kW battery.

badwater

EVtripplanner Estimates Using a Waypoint of Badwater

The estimate is that is 207.7 miles and 56kWh under ideal conditions.  My battery has already degraded by 8%, so I actually have a 78kW battery.   In the summer, Death Valley is one of the hottest places on earth and filled with European tourists.  In the winter it can be extremely cold.  On this trip it was a very pleasant winter 80 degrees, but I would not feel comfortable driving all the way down to Badwater and expecting to arrive safely at the Inyokern supercharger.  I don’t know the actual weather or wind conditions when I will be driving and I don’t really want to drain my battery down to zero in such a remote location.

Record Wildflowers

My trip happened to coincide with a large wildflower bloom.  This last year we have finally gotten some rain in California, and there was actually a bad flood in Death Valley.  One result was a very large bloom of wildflowers in the far southeastern part of the park.  To get to the best wildflowers clearly required a return to the Beatty supercharger.  The photo does not give justice to the sublime beauty of the desert.

wildflowers

Wildflowers In Death Valley February 2016 Near Ashford Mills

Electrical Options

I did decide to ask various folks at Furnace Creek if I could charge my Tesla. The RV park was full.  I inquired at the Furnace Creek Ranch and they clearly stated only guests could charge.  The visitor center also had no options.  My last place to inquire was at the Timbisha Shoshone Indian Reservation within the park.

I have passed by this small reservation for many years wondering why they never offered any visitor services as they are in the middle of the park.  To my great surprise they finally opened up a small eatery.  I’m not sure what I am more passionate about saving the environment or social justice.  I very happily ate an Indian Taco for lunch made with that delicious fry bread along with some shaved ice.  I encouraged them to install an electric charging station as Tesla owners could top off while eating lunch.

shoshone

Delicious Fry Bread at the Timbisha Shoshone Tribe’s  Eatery in Death Valley

When I finished my excursion to the flower fields, the trip planner went a little crazy again.  Instead of heading directly back to Beatty, it wanted me to continue on south through the park and into Nevada on a longer course to the Beatty supercharger using a lot more energy and time (shown on the lower right).  The day earlier I had the same problem when driving into the park as the trip planner wanted me to go up and around the park (shown on the upper left).

avoidingthepark

Trip Planner Twice Wanted to Loop Around Death Valley National Park on Longer Routes

After driving in the correct direction to Beatty, the trip planner returned to the correct routing.  Over the last ten years or so as GPS devices have become popular, I have a recurrent thought that the current generation of people will begin to loose their sense of direction, or people with a weak sense of direction will learn to depend upon apps like Waze without really understanding where they are headed.   In remote areas with a Tesla, a driver needs to truly understand their route.

Lost Connection

When traveling from Bakersfield over to Lone Pine two days earlier, I drove on Highway 178 that was in a deep river valley with no buildings.  Many parts of this road had no internet connections, so the software weakness that I reported in my earlier report still exists.  The trip planner got completely confused and told me I was going to be out of energy before I arrived at the supercharger.

falsewarnings

False Warnings From Trip Planner When Cell Connection is Lost

Summary

Until Tesla’s trip planner adds waypoints, EVtripplanner is an essential tool before beginning a journey.  With 7.1, the software still issues false warnings and wrong directions.  Until EV charging stations are ubiquitous, drivers need to plan their trips ahead of time.

My Model S 50,000 Mile Service Record

Consumer Reports surveyed 1,400 Tesla owners and lowered their prediction of reliability from average down to worse-than-average.  Tesla stock has dropped on this news today.

Consumer Reports sites problems with display screen freezes, replacements of the cars’ electric motors and sunroof leaks.  Most early Tesla owners such as myself have experienced a number of problems, but newer Model S cars appear to have had less issues as Tesla has made the car more reliable.  Buying a brand new platform from a new car company with a below 5,000 VIN number, I knew I was an early adopter and expected some problems to crop up.

What Consumer Reports did not mention is that Tesla service is stellar.  They valet your car to your home or office with a loaner Model S (in most but not all cases).  Appointments are not always fast if the issue is not urgent, but they treat their customers universally well.  Part of the company culture is treating their customers with respect which is the opposite of most car companies.  I have only been inconvenienced once with this level of service in the 6 1/2 years driving Teslas.

During my 50,000 miles 2 1/2 year journey with the Model S, I have had a series of seven issues with my car all of which I have documented on this blog.

  1. Serious problems with tire alignment ruining tires
  2. Door handles that would not open
  3. Bluetooth issues connecting to the iphone
  4. Faulty tire pressure warning sensors
  5. Panoramic roof liner had exposed adhesive
  6. Roadster adapter cable failed completely
  7. 12 Volt battery replacement

My issues have been both serious and minor with some difficult to diagnose and fix.  I am hoping to report on the tires soon.  The door handle problems were with the first design of the handles, and new cars do not have these issues. I have not had my motor replaced due to any noise issues although I can hear it a tiny bit more than when I first bought the car. The drive unit is under warranty for a total of 8 years and infinite miles. I won’t think of replacing it unless the noise is a lot more than barely perceptible.

Can I say my car has been as reliable as average?  As much as I adore my car and Tesla, the true answer is no. I think even achieving an average or close to average rating is fabulous for a brand new car company.  I would not expect a great reliability from a new company doing something radically different in the first 10,000 cars they produce.

Ironically today my car is in for the service of the bluetooth.  I have had intermittent problems connecting to the phone along with the 17” screen telling me the bluetooth needs to be serviced.  I had to wait several weeks for an appointment, but I have a loaner in the driveway.  Unfortunately it is an older P85+ without autopilot.  I was hoping to test the autopilot and write my impressions here on this blog.  Even with these issues, Tesla employees are great to deal with and they make servicing the car painless.  I can’t imagine going back to dealing with an ICE as my daily driver.

My only question is should I buy the extended warranty?  I had gathered my list of service issues in an attempt to make that decision making writing this timely post easier.  I’d love to hear your thoughts if I should spend $4,000 to extend my warranty for another four years and 50,000 miles.  I do not expect to be driving as much as I have in the past.

Protest at Tesla

Dramatic Signage and Symbolism in Front of Tesla Headquarters

Dramatic Signage and Symbolism in Front of Tesla Headquarters

Three men are protesting in front of Tesla headquarters in Palo Alto with a giant Grim Reaper.  I drove by and picked up a piece of their literature, they weren’t particularly conversational.

Silicon Valley only occasionally has protests.  In the past labor problems have occurred with janitors and recently with the company bus drivers. This protest is from Carpenters Local 713.  They are requesting:

“requiring the General Contractors and all their sub-contractors pay the Carpeter Area Standard Wages and Benefits on all jobs all the time”.

I have no opinion on this particular issue as I know few if any details, but I have sympathy for middle and lower income folks trying to make a living wage in such an expensive area.  The same sign has also been spotted at San Jose State University and the Sacramento Natural Foods Co-op.

Front of Flyer

Front of Flyer

Back of Flyer

Back of Flyer

Supercharger Abuse Notes

Elon Musk near the end of the Q&A section at the annual shareholder meeting accidentally created a bit of a PR challenge amongst current and future Model S owners.  The comment was as part of a response to a question on the battery swap program available near the Coalinga supercharger.

“So, free long distance forever is what the Superchargers are providing. There are few people who are like, quite aggressively using it for local Supercharging, and we also send them just a reminder note that it’s cool to do this occasionally but it’s meant to be a long distance thing.”  Elon Musk

Executives have always made confusing statements in front of people but now with video technology and the internet, these statements can cause more problems than before.

This small statement has lead to a ton of speculation on what Elon meant.  Few Model S owners are particularly worried that they will receive a note from Tesla, or that Tesla will begin to charge them for supercharging anytime soon.  The most interesting part of the discussion is what business model will happen down the road for more widespread EV adoption.

But here are a few of the many questions the confusing statement invited:

  1. What is supercharger etiquette?

Supercharging does have some etiquette guidelines.  The biggest error is leaving your car in a stall for a long time after the charging is complete.  Tesla’s web page states:

“How long can I park at a Supercharger?

We ask our customers to use courtesy while charging. Once your Model S has reached the range necessary to get to your next destination, please move your vehicle so other Model S owners can charge.”

With the Tesla app on the phone, you are notified when your car is charged.  In highly underused superchargers, at odd hours, or off-season, there is no rush to move your car.

2.  Exactly who are these supercharger abusers?

Busy Supercharger in San Juan Capistrano

Busy Supercharger in San Juan Capistrano

No one yet has come forward admitted to having received a note from Tesla.  The speculation mill has mentioned taxi drivers using a supercharger near the Amsterdam airport.  The other speculation is around a supercharger in Southern California.  The San Juan Capistrano supercharger is near the coast and has been very busy.

3.  Is supercharging only for long distance travel?

Superchargers were primarily built for long distance travel.

“Superchargers are used for long distance travel, conveniently located along the most popular routes in North America, Europe and Asia. “

4.  What about superchargers in more urban areas?

Yes, there are many superchargers in large urban areas such as Los Angeles and the San Francisco Bay area.  Tesla has also stated that they can be used for those without a garage or definitive parking space.

“..we’re putting Superchargers in cities, not just between cities. Amm, this is obviously important in places like, aaa…you know, Beijing, Shanghai, London, San Francisco, aaa…New York, aaa…where at times people may have a challenge with aaa…having a…a…a fixed parking space. I mean…so…so that’s maybe the wiring thing, it’s more like some of those people don’t have a definitive parking space. Amm, they might have street parking or something, you know.”  Elon Musk Q1 2014

There are also no definitive statements from Tesla that folks without garages cannot use superchargers for daily driving.  I myself have met 3 people who only supercharged for this reason.  One in a far flung ex-burb area in California and two in the San Francisco area.  None of these folks, myself or anyone else has heard that superchargers cannot be used for daily driving by any Tesla personnel before this statement by Elon.

5.  Can you save money by only supercharging?

Technically, you will save on your electricity bill.  But driving and sitting at a supercharger gets old fast and likely would pay less than a minimum wage; electricity is generally not that expensive, and much cheaper than an equivalent tank of gasoline.

6.  How much does it cost Tesla in energy for us to use their supercharger?

A reasonable average commercial flat rate for energy in California is $ 0.20 / kWh.  If a Model S is driven 100,000 miles at an average of 300 Wh / mile and only supercharged the cost to Tesla is $6,000.

100,000 miles * 300 Wh / mile * $0.2 / kWh * kWh / 1000 Wh  = $6,000

7.  What about other supercharger costs?

Tesla does not buy land for their superchargers.  They do however bring in the equipment and pay the construction and maintenance costs.

8.   Is Tesla tracking our every move?

Tesla can collect quite a lot of information about our traveling habits.  Their privacy policy does include this statement:

“Charging station information: We collect information regarding the charge rate and charging stations used by you (including outlets) in order to analyze which charging stations are being utilized, how long and efficient battery charges are, and where additional charging stations are needed.”

So yes, Tesla can know if you are charging at a residential location and at a local supercharger.

9.  Is supercharging using sustainable energy?

Rocklin Superchargers With Solar Panels

Rocklin Superchargers With Solar Panels

Elon did announce that superchargers will be charged with solar panels where possible; unfortunately the solar panel additions have been very slow and only a handful of locations have them.  Elon also stated at the 2015 shareholder meeting that all the extra electricity the superchargers use will be bought from renewables.

10.  Does frequent supercharging hurt the battery?

Supercharging in general does not hurt the battery.  But I have heard but cannot verify from multiple sources including within Tesla that very frequent or only supercharging does have a small amount of increased battery degradation.

11.  What about Vehicle To Grid Charging (V2G)?

The idea behind V2G is to use the battery’s charge to add capacity to the grid during peak usage hours.  Theoretically in the future, a Model S owner could go to the supercharger fill up the battery for free and sell the electricity back to their power company.  In a sense, using a Model S with V2G could operate like a Powerwall to play grid arbitrage.  V2G technology is not available yet.

12.  Will supercharging have a cost sometime down the line?

I feel it is quite possible that supercharging will have a cost sometime down the line for the 3rd or 4th generation of vehicles.  With the Model S, supercharging was an option for the 60 kW version and not available for the handful of 40 kW versions that were sold.

13.  Is supercharging sustainable with more cars on the road?

With Model S and the upcoming Model X at a high price point, the typical owner has significant resources and likely will not try to save pennies by abusing superchargers.

The next generation car is targeted to cost $35,000.  This car will be aimed at a different demographic that may consider it worth their time to save $10 for a fill up.  But more importantly many of these owners will likely live in apartments or condominiums without dedicated parking spaces.

Perhaps a different supercharging cost will occur for generation 3.  A lot of different charging models could take affect for a different class of vehicles.  Perhaps other car companies could use the superchargers and would be included in a new pricing model.

14.  Has Tesla changed their message?

There has been some heated discussion if Tesla has changed their message.  The message that superchargers are free forever has now subtly been changed to free for long distance travel.  Exactly what their message is today is not completely clear.

15.  So exactly what is supercharger abuse?

No one exactly knows the answer to this question.  A handful of people do use supercharging regularly even though they have a way to charge at home.  Perhaps Tesla considers these folks “abusers” ?

Fortunately just a handful of Tesla owners feel it is their right to supercharge whenever and wherever they please.  One colorful blogger wants to use a close to home supercharger near his home in order to get back at his electric company by charging at the supercharger tied to the same electric company.  In every group of people, there will always exist a few who will try to maximize their advantages in a given system without much consideration for others.

Summary

The real question goes beyond the Model S, Model X, generation 3 and Tesla:

How do we facilitate wide EV adoption amongst drivers who do not have a dedicated place to park their car?

Perhaps Tesla’s statement should for the supercharger should be something like:

Charging at home is very convenient, inexpensive, and easy.  Superchargers are free forever for road trips.  If you have problems charing regularly at home or work, feel free to charge at a convenient supercharger,  but please be considerate of other drivers.

Road Trip Testing the New Trip Planner

Last week I went from my home in the San Francisco Bay Area to Ashland, Oregon and back in my Tesla with software version 6.2.4.153.  I do this trip twice a year as I really enjoy the plays at the Oregon Shakespeare Festival — where 2/3 are not Shakespeare plays — along with the wonderful food and ambiance in the town itself.

On the way up, I drove a circuitous route through the Petaluma supercharger and experimented with the new trip planning feature, and on the way back I explicitly tested the feature.  The trip planner technically is still in Beta and was added to help us plan our trips and reduce range anxiety.  Unfortunately, the software still has quite a few problems that inadvertently caused me some minor range anxiety.

Tesla divides the software into three different features:  trip planner, range assurance, and navigation.  The trip planner helps you determine how much time to charge at each supercharger.  The range assurance software lets you know that you potentially may be running out of energy while driving.  The navigation software has been part of the software since the Model S began shipping.  To the end user, all three of these pieces of software have high degrees of interaction.  This review of the trip planner software inevitably discusses all the software in totality.

Informal Testing

On the way to Oregon, I stopped in at the newer Petaluma supercharger and decided to drive up through Calistoga and avoid some of the very boring Interstate 5 (I-5) driving.  Prior to the trip, I planned the journey in some detail using evtripplanner.com.  The total miles between the Petaluma supercharger and the Corning supercharger on I-5 is 165 miles, which should use up 52.6kWh on my 85 with 21” wheels in typical nice California weather.

In Petaluma when I selected the Corning supercharger, the navigation system really wanted me to go to the Vacaville supercharger first.  I could not overwrite the path as the software does not allow any waypoints on your drive.  Waypoints are intermediate points that you can select to choose between alternative routes.  The Tesla navigation system has a very strong preference for freeways.  By the time I got to Calistoga, the software finally gave up and routed me directly to the Corning supercharger showing I would have a 28% battery upon arrival.

Software Weakness #1  – Navigation System really needs waypoints to allow the user to select alternative routes.

I went for a very nice hike in Robert Lewis Stevenson State Park which is at the summit of a small mountain range.  When I got back, the software was completely confused and reported that it would only have 5% of battery when I got to Corning and that I needed to drive slowly.

Tesla Range Assurance Warning

Tesla Range Assurance Warning

Since I was paying close attention to this new software and have driven cross country in the Tesla, I was not alarmed and realized my problem was likely that the car could not connect to the internet. After driving downhill about 10 miles, the 3G connection finally kicked in and the number shot back up to about 28% battery remaining.

Software Weakness #2  – The trip planner needs to store more information so that in period without internet access, the software does not report incorrect data.

The next day I headed towards Ashland after charging that morning at the Mt. Shasta supercharger.  I was only going to drive to Ashland and stay there and return to the same supercharger.  Because I have done this route a few times in the Tesla, I did not pre-plan my trip to and from the Shasta supercharger beforehand.  I charged the car at Mt. Shasta to what I suspected was “full enough” and not a range charge; I unfortunately did not note the exact amount of charge.

The driving distance between Mt. Shasta and Ashland is only 75 miles and there are a few slower chargers in town.  But I would have dearly loved to have a round trip feature on the trip planner, so I would have known how much I needed to charge in Mt. Shasta.  The elevation change is 1,653 feet so using the number of miles is not sufficient to estimate charging needs.  I did not remember how much I had charged on previous trips.

Software Weakness #3  – The Trip Planner needs a roundtrip feature.  

Ashland

Blink Charger With Almost Unreadable Screen

Blink Charger With Almost Unreadable Screen

Ashland has a few chargers in town, so I decided to stop and try to top off the Tesla at one of  them.  Even if the Tesla software is far from perfect, I do not particularly enjoy dealing with external charging stations.  The stations in Ashland are no exception.  I have charged there once before.  But Ashland is very strict with their parking rules;  I have gotten a ticket in the past for staying about 15 minutes past my four hour allowed time in the same parking lot.

I was a little nervous with the ubiquitous signs stating “Head In Parking Only” when the cord would not reach while parking head in.  The second problem was that I simply could not read the cracked and dirty screen in the direct sunlight.   The third problem was that when I pulled out my Blink charging card, I got the error “Access Denied”.  I incorrectly figured I had enough juice and gave up.

Pavement Where Tesla Suspension Needs to be Raised

Pavement Where Tesla Suspension Needs to be Raised

The hotel I like to stay in Ashland has a terrible entrance to their parking lot.  Under the small outbuilding is a eight car parking garage with a short but steep entrance.  On the pavement are scratch marks from the many cars that scrape the pavement.

I have earlier raised the car in this exact same location, but I figured the car would automatically raise itself.  Unfortunately, the Tesla seemed to have a bad memory and I scraped the car a tiny bit.  I manually raised the suspension, and the screen said “Auto-raising location” after the fact.  As a test, I drove away, lowered the suspension, and re-entered the parking lot but the car did not want to raise itself automatically.

Software Weakness #4  – The auto-raising location detection  or activation does not seem to always take affect where needed.

Tesla Auto Raising Feature Report on the Screen But Not in Reality

Tesla Auto Raising Feature Report on the Screen But Not in Reality

The morning when I was leaving Ashland, I selected the Mt. Shasta supercharger on the map, I realized I did not have enough energy to get to Mt. Shasta and the car wanted to go to the next supercharger to the North.  I decided to top off at the Blink charger.  I backed in and called Blink, who said that particular card was not activated.  I must have used the iphone app the other time I used their system.  The nice feature about superchargers is that they are significantly less complicated.  There are several charging networks with various maps, cards, smartphone apps, cable lengths, charging rates and connector types.  With infrequent use of general charging, these relatively easy differences can feel complicated.  The superchargers are always free and always have the same cable.

The Real “Test”

List of Upcoming Superchargers and Time Needed at Each Stop

List of Upcoming Superchargers and Time Needed at Each Stop

After an unexpected lovely morning charging in Ashland enjoying a late breakfast, I decided to embark on the real test of the Tesla trip planner.  I was going to drive straight home and follow the instructions given by the Trip Planner.  I was not going to take any significant detours other than a quick stop or two right off the freeway where needed.  I decided to do a formal “test” of this new feature.

I was going to visit as many superchargers as needed and charge the exact amount of time listed.

For this journey, the total amount of supercharging would be exactly an hour at three different superchargers:  Mt. Shasta (15 minutes), Corning (25 minutes) and Vacaville (20 minutes).

While driving I watched to see if the numbers changed.  I kept close to the speed limit perhaps exceeding it by up to 5mph.  The test occurred on a Sunday afternoon where I-5 is actually reasonably busy and has a comfortable 70mph speed limit for most of the journey.  For late April the weather was a bit warm in the high 80s but not exceptionally hot for the central valley of California.

Supercharger Mt. Shasta

When I arrived at the Mt. Shasta supercharger I was the only Tesla there.

Charging Progress Screen

Charging Progress Screen

The software does a nice job reporting progress while charging.  It lists how many more minutes you need to charge and also the amount of energy you will have left at the next charging station.  The estimates also include a negative charge, which is a nice feature to monitor while waiting.

I quickly filled up as needed in the 15 minutes of time listed.  I was comfortable with how many miles I had in the battery.  When I am at home, I like to see the amount of energy in the battery listed as a percentage, but when traveling I like to see the distance in rated miles (not ideal), so I can quickly compare it to the amount I would need to travel.

After the 15 minutes were up, the car let me know it was ready to go both on the car’s screen and the Tesla Iphone app.

Driving to Corning

On the way to Corning, I noticed that the software seems to think in 5 minute intervals.  From time to time it seemed to estimate that it might take 20 minutes to charge at one of the superchargers, than it changed its mind to 25 minutes.  I’m not sure why Tesla decided to not make the number of minutes more granular as they are still estimates.

Corning Supercharger

At Corning there was another Tesla there, but I pulled into a charger that was not paired with theirs.  I went for a stroll, but I was not hungry enough to grab a bite to eat and was going to find something in Vacaville.

My charge took the 25 minutes as required, and the car told me “You have enough energy to continue on your trip”. I recorded on the Tesla app a charge of 140 miles.  Google maps indicates the driving distance is 113 miles.  EV trip planner also says there is a drop of 174 feet.  Although the buffer was not large, I was comfortable enough driving on.

Williams

A little after 5pm, the hunger pangs hit in and I decided to find some vegetarian fast food.  Just off the exit in Willows, CA is a Burger King, which sells a vegetarian burger.  After picking one up, the range assurance software became very unhappy.  I had not even added a mile to my trip, but it wanted me to go back to Corning.  I refused and checked my battery level and was comfortable I could get to Vacaville.  I continued on driving just under the speed limit at 68 or 69 mph and kept my kwH / mile at a reasonable level.  I was comfortable with the amount of energy in my battery.

I turned off the navigation as it continued to want me to make a U-turn.  I briefly became a bit anxious; I was finding the navigation system was giving me more range anxiety than I have had in the past; I did not actually have “range anxiety” but I was slightly disappointed that I unexpectedly need to pay more attention to my energy usage than expected.  In my 40,000 miles of driving the Tesla I have never experienced any true range anxiety.  I have experienced a few periods of time where I needed to drive conservatively.   These few cases were planned in that I knew I was pushing the limits of charge in my battery before I began driving.

I turned the software on again a few times to see what it decided to do.  Somewhere in the middle of the two supercharging stations, it told me to go find another place to charge!

Unexpected Mid Journey Warning too Far Away From  Any Chargers

Unexpected Mid Journey Warning too Far Away From Any Chargers

For entertainment purposes, I hit the show chargers option.  It wanted me to drive over the mountains and go to some wineries on the way to Calistoga. I was definitely not going to do that option, and turned off navigation and continued my conservative driving with the cruise control on.  When I asked the Tesla where to go at one point it wanted me to drive to the Roseville supercharger first and arrive there with zero charge!  The distance between the Corning supercharger and the Vacaville supercharger is 113 miles, whereas the distance between the Corning supercharger and the Roseville supercharger is 128 miles.

Navigator Re-routed Me to Roseville

Navigator Re-routed Me to Roseville

Software Weakness #5 – The software needs to remember in the cache that it had earlier told me I had enough energy to get to the next supercharger.  I was driving within the speed limits.  Just because I used up perhaps a wee bit more energy and would arrive with 20 miles left instead of 25, the software should not get completely confused.

Ironically just across the street from the Burger King is a Motel 6 with a Sun Country charger.  Also fifteen miles before Vacaville is a public charger in Winters, CA.  These two options along with a few other choices along I-5 and in Woodland would have been much better choices in a real charging emergency.  Charging stations are not ubiquitous along I-5 but do exist.

Software Weakness #6 – When suggesting emergency charging, the software should list all charging stations.  Currently it appears to list only Tesla HPWC and superchargers but not the more ubiquitous chargers by other companies. Even better yet, it should tell you to significantly slow down.  I could have easily driven 60mph.

As I was approaching Vacaville, I began to speed up a bit.  The software finally settled down and routed me to Vacaville with some remaining charge.

Vacaville Supercharger

The Vacaville supercharger was quite busy.  I pulled into a non-paired stall with 17 miles left.  Another person arrived just before me but selected a paired stall.  I have noticed that many Tesla owners simply drive up to any supercharger stall without even checking the stall designation.  Perhaps they are uninformed that their charge can be greatly reduced if they pick a paired stall with another recent arrival.

Backing up is a bit tricky in some of the stalls in Vacaville.  There room in front of the middle stalls is hampered by perpendicular parking in front.  By the time I backed in, the out of state drivers had already walked away from their charging stall.

Continuing my test, I charged until the the time the car told me I had enough energy to complete my journey home, which was exactly 20 minutes.  At this point every charger was full.  As I was simply going home and my test theoretically complete, I pulled out to give my stall to the newcomer.  But taking a second look while parked in front of the 8 Teslas charging, I saw the following statistics:

  1. Driving distance to home – 104 miles
  2. Rated range charge – 111 miles
  3. Expected charge upon arrival 5%

Software Weakness #7 – The warning indicator “You have enough energy to continue on this trip” is not carefully programmed.  The software told me I had enough energy to continue on the trip with a very small margin below 25 miles.  I am guessing that the timer stuck to the initial 20 minutes instead of charging time instead of accurately measuring the charge level upon completion. 

Instead of continuing, I saw another car had left and backed into and charged some more.  The charge rate was painfully slow as I was in a paired stall with I suspect someone pulling a lot of energy.  I probably left about 10 minutes later knowing I had to drive conservatively to make it home.  The Bay Area has a lot of gentle hills and I would need to use a little more energy for the last leg of my trip.

Tire Pressure Warning

About 30 miles away from home, I got the Tire Pressure Warning (TPWS) light come on.  I have not received this warning in over a year.  In the past I got a lot of false warnings and some very genuine warnings before a potential blow out.  I pulled over and looked at the tires and they did not look visibly low.  When I got back in the car the warning went away, only to reappear and disappear again 15 miles later after looking at the tires again.

The next day I took the car to my local garage and one tire was lower by about 10 psi and had a nail in it.   The TPWS worked well and saved my tire.  I’m not sure why the behavior flickered on and off.  The perpendicular angle of the nail resulted in a slow leak and the tire is now repaired.

Conclusions

Tesla is headed in the right direction by helping drivers plan their energy usage.  They correctly labeled this software as a Beta version.  Most of the problems I found were more software weaknesses / enhancements than explicit bugs.  Unfortunately in the current condition the software will do little to reduce range anxiety and in some cases may significantly increase range anxiety.

In the current software, Tesla is trying to appease two opposing needs at the same time:  range anxiety and optimal charging time.  Unfortunately, these two needs are actually inversely correlated.  If I want to have no range anxiety, I would fill up the battery as much as possible before continuing or at least add more of a cushion, but that would take up more time at the superchargers.  If I want to optimize my charging time, I need to watch the driving speed and monitor the energy usage.  If I always keep the battery as low as possible, I could easily have some range anxiety or a trip where I need to monitor energy usage.

Software Weakness #8 – The software should have an option for selecting between truly optimal supercharging times or range anxiety cushions.  Clearly the software is aiming that you arrive at the next supercharger with 25 miles left.  I find this a reasonable cushion for point to point conservative driving.  Perhaps the software should have an option:  range or time.  The time would be in the current configuration.  I doubt anyone would want to plan with less than a 25 mile buffer.  The range option would perhaps increase this buffer by 25 miles to 50 miles.

The current software is useful for existing Model S owners, but in its current state it will not address the concerns of the non-tech savvy person who may have range anxiety.   I have forwarded this review to Tesla management, and I am confident that the software will improve over time.

For Model S drivers when using this software, I would point out the following five facts before embarking on a road trip:

  1. The amount of time to charge at each supercharger is relatively aggressive leaving you only 25 miles extra driving distance at the speed limit.
  2. You may get some scary warnings if you veer off the software’s designated path.
  3. The Tesla software does not include any non-Tesla chargers – either commercial stations or free if you are close to running out of juice.  Please consult other websites or smartphone apps if you are running out of energy.
  4. The software may notify that your battery is full enough to leave the supercharger but may actually need more time.  Double check the charge before unplugging.
  5. The software may give you false warnings when out of cell signal range.

No Further Improvements

Tesla from time to time sends owner’s emails about general Tesla news.  Typically by the time the emails arrive in the inbox, the news is already a bit old.  Today’s email was no exception and included the following information:

  1. Auto-pilot launched
  2. 0-60 in 3.2 seconds
  3. Consumer leasing
  4. Software 6.0
  5. Link to a shareholder letter

But what was most interesting was at the very last section of the email where Tesla wrote a “What’s Next” section:

“With the introduction of Dual Motor and Autopilot, there will be no further significant platform changes to Model S for about a year. We continue to see rapid growth elsewhere with the construction of the Gigafactory, the spread of Superchargers, and increased vehicle production.”

Clearly Tesla has received significant flack from recent Model S customers that were unaware of the upcoming D announcement and perhaps chose to purchase a P85 or P85+.

Also some customers may have felt a bit wronged when their car built only a few weeks earlier did not have the auto-pilot features included.

Tesla is not operating like a traditional car company in many ways.  For the most part, the customers greatly appreciate that fact as features have been added when they are available such as parking sensors.

Consumer electronic companies also use this type of announcement model but there is often enough unofficial information and general anticipation of upcoming features, that buyers can often choose to wait for a potential “expected” announcement of a new model. Perhaps Tesla is realizing that with an expensive automobile, customers perhaps need a little bit of warning of upcoming significant changes in options.