After the shareholder’s meeting in June there was a large controversy over a comment Elon had made that was unclear.
“So, free long distance forever is what the Superchargers are providing. There are few people who are like, quite aggressively using it for local Supercharging, and we also send them just a reminder note that it’s cool to do this occasionally but it’s meant to be a long distance thing.” Elon Musk
On the Tesla forums on the web were extensive threads discussing what Elon meant. Now two months later people are beginning to receive these letters.
“As a frequent user of local Superchargers, we ask that you decrease your local Supercharging and promptly move your Model S once charging is complete. Doing so ensures a better experience for the Tesla ownership community and allows Supercharger resources to be available for those who need them most.
….Thank you for your cooperation and continued support of Tesla Motors”
A few people are reporting getting letters today on the various public forums. Those folks are saying they are not regular local supercharger users and are using it for long distance travel. Perhaps the algorithm they used to determine which owners receive this note is a little flawed.
Tesla really needs to clarify their position on supercharging use. Is it truly free forever after paying for it as part of the price of the car? What about those who do not have the ability to charge at home? Why not send out a clarification letter to all owners? Why don’t they clarify their policy on their web site?
Unfortunately, Tesla has on its hands a true communication problem with their owners. I have watched many different things occur on the various forums and this one seems to have many long term supporters upset. I don’t know why they cannot clarify this stance on supercharging directly and clearly to all owners instead of creating a controversy. They really need help with public relations and communication.